Privacy Policy

Our Promise and About Us

At Électroménagers Longueuil, we are committed to providing our customers with an exceptional shopping experience both online and in-store while protecting the privacy of their personal information.
We handle your data responsibly, securely, and in accordance with Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25 on the protection of personal information.

What Is Considered Personal Information?

Personal information refers to any data that can identify you directly or indirectly. Purely technical
information (such as your browser or operating system) is considered non-identifying.

Why and How Do We Collect Your Information?

We collect and use your personal information only for specific, legitimate, and transparent purposes,including to:
● process your orders, information requests, or returns;
● communicate with you regarding promotions, contests, or events;
● send you our newsletter;
● display personalized advertising (remarketing);
● analyze site traffic and improve our services.

Newsletter and Marketing Communications

When you subscribe to our newsletter, we collect your email address, language preference (French or English), and, when applicable, the nearest store location. This information is used to:
● send you offers, news, and content tailored to your region;
● show you targeted advertising related to offers that may be relevant to you;
● analyze the performance of our communications to improve our campaigns.
You may withdraw your consent at any time by:
● clicking the unsubscribe link included in our emails; or
● contacting us at info@electroqc.ca.

Cookies and Non-Identifying Information

Our website uses cookies to ensure proper functionality and to enhance your browsing experience. These cookies allow us to:
● store your preferences (language, location, shopping cart);
● analyze browsing behaviour and site traffic statistics;
● measure the performance of our advertising campaigns.
Some cookies are essential to the operation of the website, while others (statistical or advertising cookies) are optional. You can manage your cookie preferences in your browser settings; however, disabling cookies entirely may limit certain features of the site.
How Do We Use Your Personal Information?
We use your information to:
● process your purchases, deliveries, and order tracking;
● personalize your shopping experience;
● respond to your inquiries and provide efficient after-sales service;
● protect our business against fraud;
● inform you about products, services, and promotions that may interest you.
We do not sell or trade your personal information. Any use of data for advertising purposes complies fully with applicable laws.
How Do We Protect Your Personal Information?
The security of your data is an absolute priority. We use encryption technologies and strict internal procedures to prevent unauthorized access, loss, or accidental disclosure of your information.

Data Retention and Destruction

Your information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these purposes have been achieved, the data is securely deleted or anonymized.
Your Rights
You have the right to:
● withdraw your consent to the processing of your data;
● request clarification about how your information is being used.
To exercise these rights, please contact us at: 📧 info@electroqc.ca

Policy Review

We reserve the right to update this privacy policy to reflect legislative or technological changes. Any modification will be published on this page along with the corresponding update date.
Effective Date: April 1, 2024

Last Updated: November 25, 2025